In 2009, after undergoing a merger and appointing a new CEO, global healthcare company GSK, in London, UK, decided to adopt a new organizational approach to change. GSK decided it needed to “change how it changed” and felt that the uniqueness of the organization—as one of the world’s largest pharmaceutical companies—required a customized approach.
To accomplish this, it launched the Accelerating Delivery and Performance (ADP) program in order to focus its efforts on performance improvement. This program combines approaches derived from project management as well as Organizational Development (OD) and Lean Six Sigma (Lean Sigma). By taking sections from each of these disciplines, GSK was able to create an approach that could sufficiently support its ambitious strategy. ADP’s mission is to “embed and grow a performance driven culture in GSK,” says Jacqui Alexander, vice president of ADP at GSK.