ChangePace Consulting


Who We Are

ChangePace consultants are seasoned and deeply experienced in building capability and ways of working for successful transformation – ways of working that help an organisation align its strategies, deliver its goals and improve performance. The ChangePace Consulting model is to work in collaboration with our clients as we navigate strategic initiative delivery together.  Our work is based on the belief that it is better to ‘teach our clients to fish’ rather than ‘to fish for them’, passing on our skills and capabilities in our projects rather than creating dependency.  We believe in building internal transformation programmes that do the same.  In our experience this is one of the most successful strategies for long term scalability and sustainability of any change in organisations.

Why Choose Us

Our clients value our honest, direct and pragmatic approach, an approach that:

  • develops new capability that is scalable and sustainable. We enable our clients to own and drive their change at the right pace.
  • is underpinned by a strong track record. What we do is not an experiment and we deliver capabilities that have been proven to work.
  • is delivered by deeply experienced transformation consultants. We know the terrain and the challenges of organisational change.
  • is tailored to address the bespoke needs of what will help our clients, rather than imposing a rigid, ‘off the shelf’ one size fits all approach.

Our Values

ChangePace Consulting is dedicated to changing how organisations change, creating new high performing work behaviours and delivering improved individual and business performance.   Core to this mission we hold a set of values that guide our work with clients:

  • Fairness – acting with respect and equity
  • Partnership – collaborating and empowering our clients and associates
  • Creativity – stimulating innovation and liberating potential
  • Impact – developing self-sustaining capability for individuals and organisations
  • Fun – bringing ‘serious fun’ to foster learning and breakthroughs

Our Team

jacqui alexander changepace consulting managing director

Jacqui is an award-winning expert in business transformation with a proven track record of delivering improved business results. She has over 25 years of experience; the first half working as a management consultant and the second half working as an internal business transformation leader. She has experience across multiple sectors including pharmaceuticals, energy, management consulting and information services.

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From 2009-16 Jacqui served as Vice President of Change and Accelerated Delivery & Performance at GlaxoSmithKline. She led the global programme to drive sustainable performance improvement through applying a unique blend of change management, continuous improvement and project management. In 2012, the programme delivered financial improvements in excess of £300m and has since developed over 2,000 internal expert practitioners with approximately 30,000 people applying the new improved way of working. During 2016, Jacqui worked in the GSK-Save the Children Partnership to enable their global strategy of becoming a high performing organisation.

Jacqui’s key talent is the ability to touch, move and inspire others to act. Trained as a professional coach & change expert, she brings rigour and discipline to enhance organisation and team capability to deliver change at pace. She is comfortable working at all levels of an organization from the board to the ‘shop floor’, and in designing engaging large group interventions (for 150 or more), team workshops to one-to-one coaching.

Her approach is particularly impactful when shifts in mindset, culture or ways of working are imperative for business success.

Put simply, Jacqui has the ability to influence a business system and its people to deliver sustainable change and continuous improvement over time.

Jacqui is lead of the consulting team of Changepace Consulting Ltd Consulting Ltd, developing and shaping client programmes for maximum business impact and success.

Jacqui's Awards

Excellence in European OD Award

ODN Europe is the European Chapter of the profession of organisation development practitioners. Excellence in European OD. At the ODN Europe annual conference (7th – 8th May, The Roffey Park Institute, UK), the following award was presented by Michael Jenkins, Chief Executive of Roffey Park:

WINNER: Jacqui Alexander for GlaxoSmithKline: The GlaxoSmithKline ‘Accelerating Delivery and Performance’ initiative: the application of a synthesis of the best of multiple frameworks and models in use in OD, Lean Six Sigma and Project Management, underpinned by the GSK Change Framework.

Distinguishing quality: A masterful, creative and practical synthesis of current methodologies with a proven success record across the globe. The judges particularly liked the ‘Forum, Fieldwork, Feedback’ teaching and coaching approach used to implement the initiative.

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Excellence in Performance Improvement Award (runner up)

The Association of Business Psychology

May 2015

Jacqui Alexander and the GSK Accelerated Delivery & Performance (ADP) team came runner up in the ‘Excellence in Performance Improvement’ at the 2015 Association of Business Psychology Awards. The Association of Business Psychology seeks to champion and progress the field of business psychology within organisations through sharing of learning, highlighting best practice (showcasing excellence via their annual awards) and building capability.

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rachel alexander changepace consulting director

Rachel is a professionally certified coach (International Coach Federation – PCC level) with NLP and MBTi qualifications and author. In a career spanning over 25 years, Rachel has held senior positions at Departmental Head, Director and Board Trustee levels. As a leader she focused on developing high performing teams and individuals. Rachel is a preferred coach at several FTSE 500 companies from a variety of different sectors including pharmaceuticals, international banking, insurance and management consultancies.

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Rachel has a passion for people and how they operate; what helps make them who they are and how they can achieve their goals. She is highly motivated and energised by the coaching process and by the results people achieve.

Rachel’s style of coaching has been described by former clients as:

  • Non-judgmental and realistic
  • Supportive and focused upon client outcomes
  • Challenging and adaptable
  • Straight forward and honest
  • Encouraging and motivating

Rachel has extensive experience in delivering coaching during times of change and transition, particularly when individuals:

  • are addressing difficult challenges
  • want to manage conflict more effectively
  • want to improve the quality of key stakeholder relationships
  • are feeling stressed or overwhelmed by change

In addition to managing coaching services to clients, Rachel also runs the day to day operations and Associate team of ChangePace Consulting Ltd.

Our Associates

The ChangePace Consulting associates are currently based in the UK and the US; all with extensive experience in helping complex global organisations drive change at pace at individual, team and organisation levels.  Our associates have experience of living and working in Europe, North America and the Far East.

What Our Clients Say